7p7 Privacy Policy — Your Data, Your Rights

7p7 is an online casino and sports betting platform operating at 7p7.live, serving players in Bangladesh. When this Privacy Policy refers to "7p7", "we", "us", or "our", it means the operator of the 7p7 platform and all services available through it.

As the operator of 7p7, we act as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about this Privacy Policy or how your personal data is handled, you can reach our data protection team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

7p7 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically when you use the platform, and data we receive from third parties such as payment processors.

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request.

Every piece of data 7p7 collects is used for a specific, legitimate purpose. We do not process your data in ways that are incompatible with the reasons it was originally collected. Here is how we use your personal data:

• Account management: To create, maintain, and secure your 7p7 account, including identity verification and password recovery.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely via bKash, Nagad, and Rocket.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Regulatory compliance: To meet our legal obligations, including identity verification requirements and record-keeping obligations.
• Platform improvement: To analyse how players use 7p7 so we can improve game selection, performance, and the overall user experience.
• Responsible gaming: To monitor for signs of problem gambling and apply responsible gaming tools where appropriate.
• Marketing communications: To send you relevant promotions and offers — only if you have opted in to receive them. You can opt out at any time.

7p7 processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under the 7p7 Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering requirements and identity verification obligations.
• Legitimate interests: Processing is necessary for 7p7's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7p7 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on 7p7:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help us show you offers that are relevant to your gaming activity on 7p7.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 7p7 platform. For a full list of cookies used by 7p7, contact [email protected].

7p7 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: We may share identity documents with licensed KYC verification partners to confirm your identity as required by regulations.
• Fraud prevention services: We may share data with fraud detection and prevention services to protect the platform and its users from financial crime.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when legally required to do so — for example, in response to a valid court order or regulatory investigation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7p7's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom 7p7 shares personal data are required to handle it securely and in accordance with applicable data protection laws. We do not permit third parties to use your data for their own marketing purposes.

Protecting your personal data is a top priority at 7p7. We implement a comprehensive set of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL encryption on all data transmitted between your device and the 7p7 platform.
• Encrypted storage for all sensitive personal and financial data held on our servers.
• Access controls that restrict access to personal data to authorised 7p7 personnel only, on a strict need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) available for all player accounts to add an extra layer of login security.
• Incident response procedures to detect, contain, and respond to any data security incidents promptly.

In the unlikely event of a data breach that affects your personal data, 7p7 will notify you as soon as reasonably practicable and take immediate steps to contain the breach and minimise any potential harm.

7p7 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 2 years from the date of the last communication.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required and there is no legal obligation to retain it, 7p7 will securely delete or anonymise it. If you request deletion of your data, we will action your request within 30 days, subject to any legal retention obligations that may apply.

As a 7p7 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7p7 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 7p7, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 7p7 supports all efforts to keep gambling away from children.

7p7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are significant — such as a change in how we use your data or who we share it with — we will notify registered users via email or in-platform notification before the changes take effect. For minor clarifications or corrections, changes may take effect immediately upon publication.

We encourage you to review this Privacy Policy periodically to stay informed about how 7p7 protects your personal data. Your continued use of the platform after any update constitutes your acknowledgement of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 7p7 handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 from your 7p7 account dashboard — typically responds within 3 minutes
• FAQ: Visit our FAQ page for answers to common privacy questions

We take all privacy enquiries seriously and aim to respond within 48 hours. For formal data rights requests — such as access, erasure, or portability — we will respond within 30 days as required.